Larsonjuhl.com.au I A Berkshire Hathaway Company

Customer Service Agent

Northgate, Brisbane Qld
Full time

Who we are:

Larson-Juhl is known for providing the best core products into the picture framing industry - globally.
Along with being a part of the prestigious Berkshire Hathaway Group, this company has a very rich and proud history, stemming all the way back to 1957.
It goes without saying, that Larson-Juhl is the most well respected and recognised brand within the Australian picture framing industry.
In-line with Larson-Juhl’s model of “continuous improvement”, and “let’s make it easy for customers to do business with us”, the organisation has recently invested in considerable operational upgrades to ensure they remain at the top of their game. They have also invested in additional customer engagement and sales process platforms to ensure their growth minded goals are realised.
 

The Role:

Representing Larson-Juhl and adding value to existing and potential future customers nationwide, our contact centre and show room caters to all of Australia.  Our customers range from, family ran custom picture framing businesses, to larger wholesale type distributors.
This role requires a person who is adaptive to change and is looking to develop their customer service skills in a friendly team environment.  Communication skills are key in this role as you verify customer requests and convey their needs to the appropriate parts of the business for action.
Ideally, you will have experience in a contact centre environment, including some outbound sales calls, however, any customer service or any industry experience will be looked on favourably.  A willingness to learn will be your most important skill and experience with Microsoft Navision and a CRM in a customer service role should be demonstrated.
Reporting to the Customer Experience Manager, you will work on site with your team and the QLD distribution warehouse.  The right person will take on this role with, purpose, resilience, and a strong desire to provide an easy experience for your customers, and the company.

Key Responsibilities:

• Take orders for goods via phone & email checking for availability and minimum requirements.
• Review all orders received via www.larsonjuhl.com.au for availability and minimum requirements.
• Assist customers via phone and email for any queries regarding product availability, locating orders, credit requests taking payments and objections.
• Develop and grow customer relations, based on mutual trust, respect, and professional value sharing.

What we are looking for:

This role will suit a friendly and confidant individual with an empathetic nature who is focused on finding solutions for our customers which support the business objectives.  An enthusiasm for embracing new challenges in a developing team will be an asset.
 

• Seek Advert link - https://www.seek.com.au/job/76438662?tracking=SHR-WEB-SharedJob-anz-1